Two products. One end to end.

Vader tells your clients before they ask. Sparrow answers when they do.

Vader by Arivan

Vader tells your clients before they ask.

When your operations team updates a shipment in Google Sheets or uploads a document to Google Drive, the client knows within minutes. No request. No reminder. No one to wait for.

How it works

  1. Your team works as usual. They update a row in Google Sheets or drop a file into Google Drive.
  2. Vader notices. It identifies the shipment and the right client.
  3. The client is informed. A clear update, or the document itself, goes out automatically.
  4. All incoming emails are sorted and identified.

What it does

  • Status updates. Clients receive a clear message whenever a shipment's status changes in your Google Sheet.
  • Shipment intake. It reads incoming emails and records the reference, ports, container, and status in your Google Sheet.
  • Document confirmation. Documents uploaded to Google Drive reach the right client, and their confirmation, or the problem they report, is recorded against the shipment.

Built for how operations really work, including inconsistent file names. When a name doesn't match, Vader reads the document itself to find the right shipment.

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Sparrow by Arivan

Sparrow answers when they do.

When a client asks where their shipment is, Sparrow replies at once, with the real status from the Google Sheet we set up for you.

How it works

  1. A client asks, by email or Telegram.
  2. Sparrow verifies who is asking and whether they are authorized for that shipment.
  3. It answers with the current status, or sends the document they need from your Google Drive folder.
  4. Anything beyond it goes to your team, with the context already attached.

What it does

  • Meets clients where they already are. Questions arrive by email or Telegram, with nothing new for your clients to learn or install.
  • Verifies every request. Sparrow confirms who is asking, and that they are authorized for that shipment, before it shares anything.
  • Answers at once. Clients get the current status from your Google Sheet, or the document they need from your Google Drive folder.
  • Hands over to your team. Anything beyond Sparrow goes to a person, with the context already attached, so no one has to ask the client to repeat themselves.
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Vader keeps clients informed. Sparrow handles the questions that remain.

Together, they close the gap between what your team knows and what your client knows.

Your clients' information stays with the right people.

Every request is checked against the shipment it concerns before anything is shared.

  • Verified before answered. We confirm who is asking, and that they are authorized for that shipment, every time, before a status or a document is shared.
  • Only their own shipments. A client sees what belongs to their shipments and nothing else.
  • A person in the loop. A request that is unclear, unusual, or beyond what we're built to handle goes to your team instead of getting an answer.
  • Tested against pressure. We test our system against attempts to trick it into sharing what it shouldn't.

Built around your company, from A to Z.

Every Arivan deployment is configured around the way your company actually operates. We handle the entire setup, so your team never builds or configures anything.

  • Your references and documents. Every agent is set up around your shipment reference formats and file-naming conventions.
  • Your policies. Who may receive which information, how updates are worded, and when a request goes to a person are adapted to your company's rules.
  • Your tools and channels. Updates, replies, and documents connect to the systems your team already uses.

Your team doesn't build anything. They simply start working.

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